Maintenance Service Representative

Metropolitan Washington Airports Authority; Virginia; On-site; USD 36,000 - 50,000; Full time

Job summary

Metropolitan Washington Airports Authority is seeking a Maintenance Service Representative to ensure maintenance work orders are processed and tracked to completion at Ronald Reagan National Airport (DCA) or Washington Dulles International Airport (IAD).

The role serves as a point of contact for service requests, uses the CMMS system, and supports the Engineering and Maintenance Department. A high school diploma or GED and a valid state driver’s license are required.

Qualifications

• Two years of progressively responsible experience in receiving, processing, and coordinating maintenance service requests or work orders.
• Skill in using an automated work order entry system.
• Ability to clarify work requests or prepare/edit work orders.
• Ability to perform detailed analysis of data and information, and make recommendations.
• Ability to interact with business contacts in a professional, customer-service manner.
• Skill in using a computer and modern office software, with emphasis on spreadsheet software and an automated work order system.
• Ability to speak and write effectively.

Responsibilities

• Staffs the work order desk and receives requests in person or via radio, phone, or written/electronically submitted forms.
• Logs requests and reviews logs from other shifts to identify items needing work.
• Enters information into the CMMS and routes requests to maintenance shops or contractors.
• Tracks high priority work orders and provides status updates to supervisors and requestors.
• Maintains CMMS data entry and documentation; assists users with CMMS data retrieval.

Skills

Experience with work orders

CMMS

Communication skills

Customer service

Education

High school diploma or GED

Tools

CMMS

MS Office / Excel

Job description

Compensation Grade:

S15-H

Salary Range:

$26.07-$36.50

Opening Date:

October 30, 2026

Closing Date:

November 14, 2026

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As the Maintenance Service Representative, you will ensure all maintenance work orders are processed and tracked through to completion.

Maintenance Service Representative

Serves in the Airport Maintenance Department at either Ronald Reagan Washington National Airport (DCA) or Washington Dulles International Airport (IAD).

Serves as a point of contact (POC) for service/maintenance requests. Receives, processes, and follows up on service/maintenance work requests on behalf of the Engineering and Maintenance Department utilizing the Department's Computerized Maintenance Management System (CMMS). Performs related functions.

GENERAL RESPONSIBILITIES

Staffs the work order desk. Receives work order requests in person or through radio, telephone, and written/electronically submitted.

Clarifies work requirements prepares/edits the request. Logs requests and reviews logs from other shifts to identify items that need work requests.

Determines work request service priority and identifies general actions needed and appropriate service organization(s). Enters information about the work, the requestor, the shop(s) assigned, and the projected completion date into the CMMS.

Obtains final approval and routes work order requests to maintenance shop(s)/contractor(s). Tracks high priority work orders and keeps the supervisor and requestors informed of status.

Reviews work order requests received at the work order desk after normal hours; checks phone messages for orders, inputs information into CMMS, and notifies maintenance shop(s)/service contractor(s) of work orders.

Tracks the computerized monitoring system for the elevators, escalators, and moving walkways in the Terminal, Concourses, and tunnels. Enters alarms into the CMMS system, dispatches the service contractor to the unit, and emails the COTR regarding the alarm.

Responds to the red alert phone calls, documents calls in the CMMS, and makes appropriate notifications.

Assists users with CMMS data entry and information retrieval including advising the shops on the daily operation of the CMMS. Updates CMMS records; scans and saves documents and creates and maintains documentation.

Compiles various reports including, but not limited to, daily work order report. Performs quality checks on all work order requests entered during normal shift.

Tracks the computerized monitoring system for the elevators, escalators, and moving walkways in the Terminal, Concourses, and tunnels. Enters alarms into the CMMS system, dispatches the service contractor to the unit, and emails the COTR regarding the alarm.

Provides administrative/help desk support to the Airport community as well as other staff of the Maintenance Engineering Division.

May issue customer service questionnaires, input responses, and produce reports for management. May train other employees on processing work order requests.

May issue temporary parking permits.

Performs other duties as assigned.

QUALIFICATIONS

Two years of progressively responsible experience in receiving, processing, and coordinating maintenance service requests or work orders.

Skill in using an automated work order entry system.

Ability to clarify work request or preparing/editing work orders.

Ability to perform detailed analysis of data and information, and make recommendations.

Ability to interact with business contacts in a professional, customer-service manner.

Skill in using a computer and modern office software, with an emphasis on spreadsheet software and an automated work order system.

Ability to speak and write effectively.

PREFERRED QUALIFICATIONS

Experience using knowledge of building maintenance trades or an automated maintenance management system.

EDUCATION

A high school diploma or a Certificate of General Education (GED).

CERTIFICATIONS AND LICENSES REQUIRED

A state driver's license in good standing.

NECESSARY SPECIAL FACTORS

May be required to work shift work.

Is subject to hold-over and recall on a 24-hour basis for essential services and emergencies such as snow removal.

Work requires the ability to work independently with minimal supervision.

Work is typically reviewed in progress and upon completion for quality, quantity, timeliness, teamwork, customer service, and other factors.

May be subject to some job pressure from requests for priority and emergency work.

WHAT WE OFFER

A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family's health, financial security, and professional growth. Benefits include medical, dental, and vision coverage; well-being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities. Discover more about our benefits package here.

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.

Follow us on Twitter @MWAAcareers.