Airport IT Support Specialist (On Site)

Peraton; Denver (CO); Sur place; USD 39 000 - 62 000; Plein temps

Résumé du poste

Peraton is seeking a Customer Technical Specialist to support TSA/DHS IT operations at airports nationwide, with primary on-site duties in Denver, CO. The role involves hands-on support for a broad range of IT systems, including network hardware, end-user devices, and security-related tech.

Travel up to 25% is required, and the position may involve direct collaboration with senior government personnel in high-profile settings. A DHS EOD clearance is preferred.

Qualifications

• Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years experience.
• U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience with desk-side IT support.
• Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)

Responsabilités

• Provide hands-on technical support for a wide range of IT and network systems including: Cisco switches, fiber backbones, and network infrastructure; Desktops, laptops, tablets, printers, scanners, and peripherals; Communication equipment (VoIP phones, cell phones, VTC units); Transportation security systems such as duress alarms and eTAS clocks.
• Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
• Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments.
• Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), VoIP, audiovisual display systems, analog and wireless technologies.
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.

Connaissances

Desk-side IT support

Laptops

Mobile devices

Cisco switches

Fiber backbone

Network infrastructure

VoIP

eTAS clocks

Communication with government staff

Formation

Bachelor’s degree

Associate’s degree

HS diploma/equivalent

Outils

A+ Certification

Network+ Certification

Cisco Certifications

Microsoft Certifications

Description du poste

Peraton is seeking a Customer Technical Specialist to support TSA/DHS IT operations at airports nationwide, with primary on-site duties in Denver, CO. The role involves hands-on support for a broad range of IT systems, including network hardware, end-user devices, and security-related tech.

Travel up to 25% is required, and the position may involve direct collaboration with senior government personnel in high-profile settings. A DHS EOD clearance is preferred.