Airport IT Support Specialist

Apex Systems; Colorado Springs (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

ESPP

HSA

EAP with up to 8 counseling sessions

Job summary

Everforth Apex is seeking a Technical Support Analyst I in Colorado Springs to provide first-level technical assistance for hardware, software, and network issues in an airport environment. You will deliver excellent customer service, troubleshoot devices, manage user accounts, and support critical systems such as flight information displays and gate management software.

The role requires on-site presence with a Wednesday–Friday?

Qualifications

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot desktops, printers, and peripherals.
• Install, configure, and update operating systems and standard applications.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot desktops, printers, and peripherals.
• Install, configure, and update operating systems and standard applications.
• Create and manage user accounts, permissions, and password resets.
• Maintain accurate records of service requests and resolutions in ticketing systems.
• Troubleshoot basic network connectivity issues, including wired and wireless configurations.
• Support specific operational systems, such as flight information displays, paging systems, and gate management software.
• Assist with troubleshooting check-in kiosks, ticketing systems, and baggage handling IT interfaces.
• Provide on-site technical support in operational areas, including terminals, gate areas, and baggage claim.
• Coordinate with operations, tenants, and vendors to resolve system issues.

Skills

First-level support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Tools

Ticketing systems

Flight information displays

Gate management software

Job description

Everforth Apex is seeking a Technical Support Analyst I in Colorado Springs to provide first-level technical assistance for hardware, software, and network issues in an airport environment. You will deliver excellent customer service, troubleshoot devices, manage user accounts, and support critical systems such as flight information displays and gate management software.

The role requires on-site presence with a Wednesday–Friday?