Airport IT Desktop Support Technician (Contract)

ESP Global Services Ltd; Nashville (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Parking at location

Tools

Job summary

ESP Global Services has been providing 24/7 Global IT support solutions since 1992, offering on-site engineers and responsive service desk coordination for airport and airline customers, with ISO-aligned IT service management and security standards.

This contract role focuses on maintaining continuity of service for passenger processing systems and resolving complex issues requiring specialist knowledge in a fast-paced aviation environment.

Qualifications

• 1–2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1–2 years of experience using ticketing system.
• 1–2 years of experience of network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

Responsibilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
• Troubleshoot and resolve all airline host and connectivity issues
• Maintain a high level of communication with colleagues and senior staff and provide timely updates to the Global Service Desk
• Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular floor-walking and proactive line of sight checks to identify and resolve issues before they are raised as incidents

Skills

Desktop support

Ticketing systems

Network protocols

Communication skills

Tools

Ticketing system

Job description

ESP Global Services has been providing 24/7 Global IT support solutions since 1992, offering on-site engineers and responsive service desk coordination for airport and airline customers, with ISO-aligned IT service management and security standards.

This contract role focuses on maintaining continuity of service for passenger processing systems and resolving complex issues requiring specialist knowledge in a fast-paced aviation environment.