Airport Badging & Identity Access Specialist

City and County of Denver; United States; On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

PTO + holidays

Job summary

Denver International Airport (DEN) is hiring an Airport Security Badging Service Agent with the City and County of Denver. The role involves processing badge applications, verifying documents, capturing biometrics, and issuing airport IDs in line with TSA and ASP rules.

You will rotate between two offices, support over 40,000 employees, and ensure confidentiality and security compliance while delivering excellent service.

Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience: Three (3) years of experience performing administrative work in a security, compliance, or regulatory organization.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Responsibilities

• Greet customers as they enter the office and process them in the digital appointment queuing system; provide customer service and assistance in a prompt, efficient, courteous, and professional manner; work to resolve issues and customer concerns quickly and effectively
• Review and evaluate fingerprinting and badging applications, personal identity and work authorization documents, and other information to determine accuracy, acceptability, and compliance with federal and DEN security regulations
• Verify and accurately record information in the Identity Management System (IDMS) for use in security threat assessment and criminal history records checks
• Display high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkers
• Communicate effectively and appropriately with customers, teammates and management, verbally and in writing, considering the audience and nature of the information being shared
• Explain rules, regulations and expectations to airport, air carrier, concessionaire, and contract employees in a clear, patient, and understandable manner
• Enroll and train customers in the biometrics and facial authentication programs for specific employee access points at DEN
• Maintain confidentiality of personally identifiable information (PII) and sensitive security information (SSI) per federal regulations
• Ensure all applicants successfully complete required badge holder responsibility and security training prior to issuing an Airport ID badge
• Professionally and courteously answer high-volume phone requests and other inquiries from customers for information and appointments
• Operate and maintain specialized badging equipment associated with badge creation
• Perform other duties as assigned or requested

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Identity Management System (IDMS)

Badging equipment

Job description

Denver International Airport (DEN) is hiring an Airport Security Badging Service Agent with the City and County of Denver. The role involves processing badge applications, verifying documents, capturing biometrics, and issuing airport IDs in line with TSA and ASP rules.

You will rotate between two offices, support over 40,000 employees, and ensure confidentiality and security compliance while delivering excellent service.