Airport Ground Support Specialist

Avflight Corporation; Traverse City (MI); On-site; USD 27,000 - 42,000; Full time

Job summary

Avflight Corporation in Traverse City, MI, seeks a customer service-oriented team member to support passengers and cargo operations at the airport. Responsibilities include ticketing, refunds, baggage handling, and coordinating with flight crews.

You will also assist with ramp duties, aircraft cleaning, and de-icing as required. The role requires strong communication skills, the ability to lift 50 lbs, and availability for varied shifts, including weekends.

Qualifications

• Excellent communication skills in English.
• Ability to push/pull/lift 50 lbs.
• Must be 18 years or older.
• Must pass background check and pre-employment drug test.
• Must have authorization to work in the U.S.

Responsibilities

• Provide efficient, friendly customer service to all passengers and customers.
• Complete arrangements for passengers (itineraries, tickets, refunds, baggage handling) and collect excess baggage charges.
• Assist with cargo handling, loading/unloading, and cargo transfers between terminals and aircraft.
• Guide passengers from terminal to aircraft and assist with boarding and safety procedures.
• Operate ground support equipment and perform aircraft cleaning, de-icing, and cabin servicing as needed.
• Perform other duties as assigned and comply with airport safety regulations.

Skills

Clear communication

Customer service

Reading & writing English

Bilingual (plus)

Education

High School diploma or GED

Job description

Avflight Corporation in Traverse City, MI, seeks a customer service-oriented team member to support passengers and cargo operations at the airport. Responsibilities include ticketing, refunds, baggage handling, and coordinating with flight crews.

You will also assist with ramp duties, aircraft cleaning, and de-icing as required. The role requires strong communication skills, the ability to lift 50 lbs, and availability for varied shifts, including weekends.