Airport GM: Multi-Unit Hospitality & Food Service

OTG Management, Inc.; Houston (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

OTG is seeking a General Manager to lead day-to-day operations for multiple concepts at IAH (Houston) airport. You will oversee FOH/BOH staffing, training, food quality, guest services, inventory, labor, and policy compliance to drive excellence.

You should have 3–5 years of senior managerial experience in multi-unit hospitality, a hospitality or culinary degree, and strong financial acumen with P&L budgeting and forecasting. This role demands flexible hours and a passion for guest satisfaction.

Qualifications

• Degree in hospitality or culinary field preferred.
• 3–5 years of senior managerial experience in multi-unit concepts.
• 1–3 years of retail experience a plus.
• Proficient knowledge of P&L budgeting and forecasting.
• Strong leadership and communication skills.

Responsibilities

• Promote pride, cooperation, and success in the Unit.
• Accountable for the ordering process and overall unit budgets in the unit.
• Accountable for all cost and sales projections on a weekly basis.
• Ensure cost‑effective and efficient staffing and adherence to labor budgets.
• Accountable for unit scheduling managers as well as crewmembers.
• Provides leadership to the managers and crew members in the Unit.
• Accountable for establishing and maintaining high standards for food quality and customer service.
• Direct the managers and crewmembers to achieve company standards.
• Administrate and follows‑up management and crewmember training.
• Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
• Directs the team toward achieving the Unit's financial goals.
• Maintains a positive work environment for both the management team and staff.
• Provides a workplace free from hazards, following all safety policies set forth by the company.
• Accountable for leading the recruitment of FOH staff.
• Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency.
• Oversees CIBO Markets in assigned quadrants.
• Complete other tasks as assigned

Skills

Leadership

Staff development

Customer service

Communication

P&L budgeting

Forecasting

Multi-unit management

Hospitality experience

Education

Hospitality or culinary degree

Job description

OTG is seeking a General Manager to lead day-to-day operations for multiple concepts at IAH (Houston) airport. You will oversee FOH/BOH staffing, training, food quality, guest services, inventory, labor, and policy compliance to drive excellence.

You should have 3–5 years of senior managerial experience in multi-unit hospitality, a hospitality or culinary degree, and strong financial acumen with P&L budgeting and forecasting. This role demands flexible hours and a passion for guest satisfaction.