Airport Dining & Retail Operations Leader

OTG Management, Inc.; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

OTG Management, Inc. seeks a seasoned Manager to lead day-to-day operations at its IAH airport location. You will supervise a diverse crew across retail and dining concepts, maintain service quality, and drive guest satisfaction while controlling costs.

Responsibilities include scheduling, training, safety compliance, and coordinating with the Airport Director to uphold OTG standards. A hospitality mindset and strong communication are essential for success in this fast-paced environment.

Qualifications

• Hospitality degree is preferred.
• 3–5 years in management, full-service restaurants or retail.
• Strong communication skills.
• Fluent in Microsoft Office.
• Flexibility to work early mornings, nights, weekends, holidays.

Responsibilities

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full-service—keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top-tier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard-free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Skills

Management experience

Communication skills

Microsoft Office

Education

Hospitality degree (preferred)

Tools

Microsoft Office

Job description

OTG Management, Inc. seeks a seasoned Manager to lead day-to-day operations at its IAH airport location. You will supervise a diverse crew across retail and dining concepts, maintain service quality, and drive guest satisfaction while controlling costs.

Responsibilities include scheduling, training, safety compliance, and coordinating with the Airport Director to uphold OTG standards. A hospitality mindset and strong communication are essential for success in this fast-paced environment.