Airport F&B Shift Supervisor II – Growth & Service

Avolta (old); Milwaukee (WI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

HMSHost at Milwaukee Airport is seeking a Shift Supervisor to support management in daily operations, ensuring service quality and productivity. You will direct subordinate activities, manage scheduling, and uphold standards for safety and hospitality.

The role requires leadership, the ability to train new staff, and strong customer interactions. This non-exempt position reports to Store Manager or Director of Operations and offers growth within a hospitality-focused team.

Qualifications

• Requires a High School diploma or equivalent (GED).
• Requires a minimum of 6 months supervisory/lead experience.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Food and beverage, cash handling, and customer service experience preferred.
• Requires the ability to bend, twist, and stand to perform normal job functions.
• Requires the ability to lift and/or move up to 40 lbs.
• Frequently immerses hands in water and water diluted with chemical solutions.

Responsibilities

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems.
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Coordinates with management for on-the-job training of new associates.
• Operates cash register and voids transactions as needed while following all company cash handling policies and procedures, and maintains proper security of cash at all times.
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck.
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required.
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
• Practices excellent food safety and sanitation practices and complies with HACCP standards.
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.

Skills

Supervisory experience

Communication skills

Customer service

Education

High School diploma or GED

Job description

HMSHost at Milwaukee Airport is seeking a Shift Supervisor to support management in daily operations, ensuring service quality and productivity. You will direct subordinate activities, manage scheduling, and uphold standards for safety and hospitality.

The role requires leadership, the ability to train new staff, and strong customer interactions. This non-exempt position reports to Store Manager or Director of Operations and offers growth within a hospitality-focused team.