Airport Customer Service Supervisor - Lead Team, Flight Benefits

Unifi Aviation, LLC; Chattanooga (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay (hourly employees)

Full-time threshold 30 hours/week

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi is seeking an Airport Customer Service Supervisor for CHA in Chattanooga. The role leads a team of agents providing arrivals, ticketing, check-in, boarding and baggage support for passengers.

The full-time, non-exempt position requires rotating morning and afternoon shifts, a focus on safety, and a commitment to exceptional service. Responsibilities include guiding passengers, handling ticketing and check-in, and coordinating with ramp staff.

Qualifications

• High School diploma, GED or equivalent education.
• Must be able to obtain credentials as per airport/state/customs requirements.
• One year of relevant experience in aviation or ground handling is preferred.

Responsibilities

• Lead a team of agents delivering customer service for arrivals, ticketing, check-in and boarding.
• Assist passengers with a friendly welcome, including support for special needs.
• Handle ticketing and check-in using a computerized system and resolve related issues.
• Direct passengers through Customs, Immigration, and Quarantine as needed.
• Coordinate with ramp staff to ensure wheelchairs and gate-checked items are available.
• Promote safety, anti-harassment, and equal employment opportunity policies.
• Perform related duties safely and report incidents or hazards per policy.

Skills

Customer service

Leadership

Education

High School diploma, GED or equivalent education

Job description

Unifi is seeking an Airport Customer Service Supervisor for CHA in Chattanooga. The role leads a team of agents providing arrivals, ticketing, check-in, boarding and baggage support for passengers.

The full-time, non-exempt position requires rotating morning and afternoon shifts, a focus on safety, and a commitment to exceptional service. Responsibilities include guiding passengers, handling ticketing and check-in, and coordinating with ramp staff.