Airport Customer Service Specialist (Flight Benefits)

Allegiant Air; Appleton (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/Disability

Medical Travel Reimbursement

401K with an employer match

Flight Benefits

Paid vacation, holidays, and sick time

Job summary

Allegiant Air is seeking an Airport Agent in Appleton to provide customer service for arriving and departing passengers. You will process tickets, check baggage, monitor carry-on sizes, and assist with seating and boarding procedures.

You will handle delayed baggage, locate luggage, and assist passengers with special needs while complying with FAA rules and airport regulations. The role requires strong communication, the ability to work flexible hours including nights and weekends, and adherence

Qualifications

• High School Diploma or GED required.
• Must be authorized to work in the US.
• Must pass a Criminal Background Check.

Responsibilities

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Enforce safety/security measures and monitor sensitive safety zones.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Meet arriving flights at baggage carousel to ensure proper handling of bags and manage unclaimed baggage.
• Trace loaner wheelchairs, car seats, etc., and manage baggage successfully.

Skills

Effective communication

Time management

Flexible hours

Dress code compliance

Driver's license

Training attendance

Strong computer skills

Education

High School Diploma/GED

Job description

Allegiant Air is seeking an Airport Agent in Appleton to provide customer service for arriving and departing passengers. You will process tickets, check baggage, monitor carry-on sizes, and assist with seating and boarding procedures.

You will handle delayed baggage, locate luggage, and assist passengers with special needs while complying with FAA rules and airport regulations. The role requires strong communication, the ability to work flexible hours including nights and weekends, and adherence