Airport Customer Service Agent with Flight Benefits

Allegiant; Clearwater, Northern (FL, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

401K with employer match

Flight Benefits

Paid vacation, holidays, and sick time

Employee Stock Purchase Plan

Job summary

Allegiant is seeking a Customer Service Agent in Clearwater, FL to support passengers on scheduled or charter services. You will process tickets, check baggage, and guide passengers on boarding procedures while maintaining FAA and airport rules.

The ideal candidate will have at least 1 year of customer service experience, a High School Diploma or GED, and the ability to work flexible hours, including nights, weekends, and holidays.

Qualifications

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: High School Diploma/GED
• Certification: No
• Years of Experience: Minimum one (1) year experience Customer Service experience.

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Enforce safety/security measures and monitor sensitive safety zones.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Complete required reports and meet arriving flights at baggage carousel for proper bag handling.

Skills

Customer service experience

Education

High School Diploma/GED

Job description

Allegiant is seeking a Customer Service Agent in Clearwater, FL to support passengers on scheduled or charter services. You will process tickets, check baggage, and guide passengers on boarding procedures while maintaining FAA and airport rules.

The ideal candidate will have at least 1 year of customer service experience, a High School Diploma or GED, and the ability to work flexible hours, including nights, weekends, and holidays.