Airport Customer Service Pro (Part-Time)

Primeflight-Aviation-5; Pensacola (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Part-time Customer Service Agent at Pensacola International (PNS) Airport to greet passengers and assist with check-in, boarding, and inquiries.

The role emphasizes safety, compliance, and friendly service in a fast-paced airport environment. The position requires English proficiency, at least one year of customer service experience, and flexibility to work varied shifts.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking).
• One year of customer service experience.
• Ability to access and interpret information on print and electronic devices.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide accurate information on flight schedules, gate assignments, and airport services.
• Handle check-in and baggage processing efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Resolve customer issues and complaints professionally and promptly.
• Coordinate with ground staff to ensure a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings as needed.
• Maintain knowledge of frequent flyer programs and loyalty services.

Skills

Customer service

English fluency

Teamwork

Digital devices

Multi-tasking

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services, Inc. is seeking a Part-time Customer Service Agent at Pensacola International (PNS) Airport to greet passengers and assist with check-in, boarding, and inquiries.

The role emphasizes safety, compliance, and friendly service in a fast-paced airport environment. The position requires English proficiency, at least one year of customer service experience, and flexibility to work varied shifts.