Airport Passenger Experience Specialist

Swissport; Pensacola (FL); On-site; USD 20,664; Full time

Job summary

A global aviation service provider is looking for a Passenger Service Agent in Pensacola, Florida. The role involves managing passenger services such as ticketing, baggage processing, and assisting with customer inquiries. Ideal candidates will possess a high school diploma, robust communication skills, and a passion for excellent customer service. A willingness to work in various weather conditions is required. This position offers a starting pay rate of $15 per hour.

Qualifications

• Relevant work experience in customer service is essential.
• Additional languages are desirable.
• Must be able to type and learn airline specific computer reservation/ticketing software.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and assist with flight interruptions.
• Manage passenger baggage processing.

Skills

Good command of the English language

Excellent communication skills

Passionate about customer service

Ability to follow processes and procedures

Education

High School diploma or GED equivalent

Job description

A global aviation service provider is looking for a Passenger Service Agent in Pensacola, Florida. The role involves managing passenger services such as ticketing, baggage processing, and assisting with customer inquiries. Ideal candidates will possess a high school diploma, robust communication skills, and a passion for excellent customer service. A willingness to work in various weather conditions is required. This position offers a starting pay rate of $15 per hour.