Airport Customer Service Pro — 24/7 Shifts

City-of-Austin; Austin (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Shift differential

Overtime may be required

Job summary

City of Austin is seeking a Customer Service Representative for the Airport Communications Department at AUS. The role handles inquiries, coordinates service requests, and supports airport operations in a fast-paced, 24-hour setting. Strong communication and data-entry skills are essential.

Responsibilities include phone and radio inquiries, documenting requests, and assisting with emergency notifications while maintaining confidentiality and professionalism.

Qualifications

• Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.
• Must have the ability to read, write, and fluently speak in English.

Responsibilities

• Responds to incoming telephone calls, radio communications, electronic inquiries, and in-person requests regarding airport services, flight information, parking, lost and found, and general airport operations.
• Provides courteous, accurate, and timely customer service to passengers, tenants, vendors, and the general public.
• Receives, documents, and routes service requests, complaints, and incident reports in accordance with City and airport procedures.

Skills

Oral communication

Written communication

Multi-tasking

Conflict resolution

Customer service

Education

High school diploma

Job description

City of Austin is seeking a Customer Service Representative for the Airport Communications Department at AUS. The role handles inquiries, coordinates service requests, and supports airport operations in a fast-paced, 24-hour setting. Strong communication and data-entry skills are essential.

Responsibilities include phone and radio inquiries, documenting requests, and assisting with emergency notifications while maintaining confidentiality and professionalism.