Airport Customer Experience Agent

Wearegat; Austin, Northern (TX, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Wearegat in Austin, TX is seeking a customer service agent to be the first impression of a passenger’s airport experience. You will handle check-in and ticketing, escort passengers, and resolve concerns with a professional, courteous demeanor.

The role requires computer proficiency, the ability to work in a fast-paced environment, and to stand for extended periods. Applicants must speak English, have a high school diploma or equivalent, and be available nights, weekends and holidays; background

Qualifications

• High school diploma or equivalent is required.
• Must be able to read, speak, and understand English.
• Excellent customer service and communication skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Check in and ticket passengers.
• Escort passengers to and from aircraft.
• Resolve customer complaints.
• Operate airline computer systems for flight information and ticketing.

Skills

Customer service

Communication

English language

Education

High school diploma or GED

Job description

Wearegat in Austin, TX is seeking a customer service agent to be the first impression of a passenger’s airport experience. You will handle check-in and ticketing, escort passengers, and resolve concerns with a professional, courteous demeanor.

The role requires computer proficiency, the ability to work in a fast-paced environment, and to stand for extended periods. Applicants must speak English, have a high school diploma or equivalent, and be available nights, weekends and holidays; background