Airport Customer Service Lead — Flight Benefits & Growth

Unifi; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flight Privileges

Competitive benefits package

401k for all employees

Paid time off

Medical, dental, and vision insurance

Discounts and wellness programs

Job summary

Unifi seeks a team-focused passenger service leader to supervise a group of agents handling arrivals, ticketing, check-in, boarding, and baggage services. You will ensure friendly welcome and smooth operations for all passengers, including those with special needs and VIPs.

Responsibilities include directing customer service tasks, resolving issues in a computerized system, coordinating with security and customs, and maintaining safety and compliance on shift. Prior aviation experience preferred.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Skills

Team leadership

Customer service

Communication

Education

High School diploma or GED

Tools

Ticketing system

Job description

Unifi seeks a team-focused passenger service leader to supervise a group of agents handling arrivals, ticketing, check-in, boarding, and baggage services. You will ensure friendly welcome and smooth operations for all passengers, including those with special needs and VIPs.

Responsibilities include directing customer service tasks, resolving issues in a computerized system, coordinating with security and customs, and maintaining safety and compliance on shift. Prior aviation experience preferred.