Airport Passenger Experience Supervisor

Unifi; Rapid City (SD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flight Privileges after 30 days for员工及

Weekly pay for hourly employees

Full time starts at 30 hours per week

Paid time off

Comprehensive Medical, Dental and Vis

401k for all employees

Exclusive discounts and wellness

Job summary

Unifi is seeking a supervisor to lead a team of agents providing customer service to passengers across arrivals, check-in, ticketing, and baggage services at the airport.

You will guide staff through boarding, special needs assistance, and involve coordination with Customs and other authorities while ensuring safety and policy compliance. Expect rotating shifts, weekend work, and a focus on service excellence.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport/state/customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding and baggage services.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery to passengers.
• Monitors and enforces safe working conditions per regulations and Unifi policies.
• Promote and adhere to Safety, Anti-Harassment and Equal Employment Opportunity policies.
• Perform other related duties within the required skills and capabilities.
• Complete work safely and report incidents and hazards per policy.

Skills

Team leadership

Customer service

Communication

Problem solving

Education

High School diploma or GED

Job description

Unifi is seeking a supervisor to lead a team of agents providing customer service to passengers across arrivals, check-in, ticketing, and baggage services at the airport.

You will guide staff through boarding, special needs assistance, and involve coordination with Customs and other authorities while ensuring safety and policy compliance. Expect rotating shifts, weekend work, and a focus on service excellence.