Part-Time Airport Customer Service Agent

United Ground Express; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Discounted travel for you and your imm

family

Job summary

United Ground Express at Dayton International Airport in Ohio is hiring a Passenger Service Agent to greet passengers, assist with check-in, and issue boarding passes.

You will use reservation software to rebook itineraries, ensure passenger information is accurate, and help flights depart on time while upholding United and FAA regulations.

This role requires physical stamina, the ability to lift up to 70 lbs, and a commitment to delivering friendly, efficient service.

Qualifications

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• Cleaning of the interior of the aircraft
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Computer literacy

Tools

Reservation software

Radio equipment

Airport badge system

Job description

United Ground Express at Dayton International Airport in Ohio is hiring a Passenger Service Agent to greet passengers, assist with check-in, and issue boarding passes.

You will use reservation software to rebook itineraries, ensure passenger information is accurate, and help flights depart on time while upholding United and FAA regulations.

This role requires physical stamina, the ability to lift up to 70 lbs, and a commitment to delivering friendly, efficient service.