Airport Customer Service Agent (Training Provided)

Unifi Aviation, LLC; Moline (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Full-time starts at 30 hours/week

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts & wellness programs

Job summary

Unifi Aviation, LLC in Moline, IL seeks friendly, reliable team members for a passenger and check-in/customer service role. No experience required; paid training provided. You will assist with arrivals, ticketing, boarding, baggage services, reservations, and handle inquiries.

Responsibilities include guiding passengers, using computerized systems, directing through customs, and ensuring safety procedures. Full-time with benefits after probation; rotating shifts and physical requirements are

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Education

High School diploma or GED

Job description

Unifi Aviation, LLC in Moline, IL seeks friendly, reliable team members for a passenger and check-in/customer service role. No experience required; paid training provided. You will assist with arrivals, ticketing, boarding, baggage services, reservations, and handle inquiries.

Responsibilities include guiding passengers, using computerized systems, directing through customs, and ensuring safety procedures. Full-time with benefits after probation; rotating shifts and physical requirements are