Airport Customer Service Agent — Growth & Benefits

PrimeFlight Aviation Services; Hebron Estates (KY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life ins.

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is hiring a Customer Service Agent to welcome passengers at the airport, assist with inquiries, and support check-in and boarding procedures. You will ensure compliance with airline policies and safety standards while addressing passenger concerns.

The role requires standing for extended periods, exceptional communication, and teamwork across airport departments. Benefits include a comprehensive package with growth opportunities and equal opportunity employment.

Qualifications

• Minimum 18 years old and eligible to work in the United States.
• Legally authorized to work in the country of employment.
• Strong English communication skills (reading, writing, speaking).
• One year of customer service experience.
• Ability to use IPads/Tablets, Computers and Mobile Devices.
• Pass a background check and drug screen.
• Willingness to work flexible shifts including nights, weekends and holidays.
• FAA, RAIC, TSA, Port Authority, U.S. Customs credentials as applicable.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide accurate information on flight schedules, gate assignments, and airport services.
• Handle passenger check-in and baggage processing efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Effectively resolve customer issues and complaints in a professional and timely manner.
• Make announcements and keep passengers informed about flight changes and boarding times.
• Ensure compliance with all airline and airport regulations and procedures.
• Handle the boarding process, including verifying travel documents and issuing boarding passes.
• Coordinate with ground staff and crew to ensure a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings as needed.
• Maintain knowledge of frequent flyer programs and other loyalty services.
• Collaborate with security personnel to ensure passenger safety and security.
• Keep the work area clean, organized, and stocked with necessary materials.
• Participate in ongoing training and development to enhance customer service skills.
• Exemplify PrimeFlight customer service and safety standards.
• Perform any additional duties as assigned by management

Skills

Customer service

English communication

Tech literacy

Job description

PrimeFlight Aviation Services is hiring a Customer Service Agent to welcome passengers at the airport, assist with inquiries, and support check-in and boarding procedures. You will ensure compliance with airline policies and safety standards while addressing passenger concerns.

The role requires standing for extended periods, exceptional communication, and teamwork across airport departments. Benefits include a comprehensive package with growth opportunities and equal opportunity employment.