Airport Customer Experience Agent

PrimeFlight Aviation Services; Burbank (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

PrimeFlight Aviation Services is hiring a Customer Service Agent to warmly greet passengers, assist with check-in and boarding, and provide information on flights and services at the airport. You will collaborate with ground staff to ensure a smooth passenger experience while upholding safety standards and airline policies.

The role requires a minimum of one year in customer service, strong English communication, and the ability to work flexible shifts including nights and weekends.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• Communicate effectively in English (reading, writing, speaking).
• One year of customer service experience.
• Ability to access and interpret information on electronic devices.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide information on flight schedules, gate assignments, and airport services.
• Handle check-in and baggage processing efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Resolve customer issues and complaints in a professional and timely manner.
• Make announcements and keep passengers informed about flight changes and boarding times.
• Ensure compliance with airline and airport regulations.

Skills

Customer service

English communication

Airport operations

Background check

Multi-tasking

Job description

PrimeFlight Aviation Services is hiring a Customer Service Agent to warmly greet passengers, assist with check-in and boarding, and provide information on flights and services at the airport. You will collaborate with ground staff to ensure a smooth passenger experience while upholding safety standards and airline policies.

The role requires a minimum of one year in customer service, strong English communication, and the ability to work flexible shifts including nights and weekends.