Airport Customer Service Agent – Growth & Benefits

PrimeFlight Aviation Services; Sarasota (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision insurance

Paid time off

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Agent to welcome passengers and assist with check-in, boarding, and general inquiries at the airport. You will provide accurate information on flights, help with self-service kiosks, and support a safe, efficient passenger experience.

Minimum one year of customer service, English proficiency, and the ability to pass a background check and drug screen are required.

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Communicate effectively in English (reading, writing, speaking)
• One year of customer service experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices (IPads/Tablets, Computers, Mobile Devices)
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries
• Provide accurate information on flight schedules, gate assignments, and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Ensure compliance with all airline and airport regulations and procedures
• Handle the boarding process, including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Maintain knowledge of frequent flyer programs and loyalty services
• Collaborate with security personnel to ensure passenger safety and security
• Keep the work area clean, organized, and stocked with necessary materials
• Participate in ongoing training and development to enhance customer service skills
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Customer service

English proficiency

Communication

Background check & drug screen

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services is seeking a Customer Service Agent to welcome passengers and assist with check-in, boarding, and general inquiries at the airport. You will provide accurate information on flights, help with self-service kiosks, and support a safe, efficient passenger experience.

Minimum one year of customer service, English proficiency, and the ability to pass a background check and drug screen are required.