Airport Customer Service (62531)

Park Place Parking & Fast Park and Relax; Del Valle (CA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Job summary

Park Place Parking & Fast Park and Relax is seeking a Parking Guest Ambassador to deliver exceptional customer service and manage parking operations. This role requires monitoring traffic, assisting guests, and operating parking equipment.

Ideal candidates should have strong communication skills, customer service experience, and be able to work the overnight shift from 12am to 8am. Benefits include medical, dental, vision, and a 401(k) retirement plan.

Qualifications

• Previous experience in parking, hospitality, or customer service is preferred.
• Ability to work outdoors in various weather conditions.
• Must be able to work overnight shifts from 12am to 8am.

Responsibilities

• Monitor parking areas and ensure efficient space utilization.
• Assist guests with questions regarding parking availability.
• Operate parking equipment including gates and payment systems.

Skills

Customer service skills

Communication skills

Attention to detail

Problem-solving abilities

Education

High School Diploma or GED

Job description

Job Details

Location: Austin Fast Park – Del Valle, TX 78617
Position Type: Full Time
Education Level: None
Salary Range: $16.50 Hourly
Travel Percentage: None
Job Shift: Overnight
Job Category: Customer Service – Parking Guest Ambassador

Overnight Shift 12am - 8am Monday - Friday

Fast Park & Relax – 2300 Spirit of Texas Drive, Del Valle TX 78617

Job Purpose

At Fast Park & Relax, the Parking Guest Ambassador plays a vital role in delivering a smooth, efficient, and welcoming arrival experience for our guests. This position is responsible for managing parking operations within a designated area, ensuring safe traffic flow, maximizing parking capacity, and providing exceptional customer service.

Key Responsibilities

• Direct incoming and outgoing traffic to available parking spaces using clear hand signals and verbal communication
• Monitor parking areas to ensure efficient space utilization and prevent congestion
• Enforce parking policies, including time limits and restricted zones
• Assist guests with questions regarding parking availability, directions, and procedures
• Resolve parking-related issues such as lost tickets or vehicle lockouts
• Communicate regularly with team members to maintain efficient operations
• Operate parking equipment including gates, ticket dispensers, and payment systems
• Track and report parking activity, including occupancy, revenue, and incidents
• Maintain a clean, safe, and organized parking facility
• Perform additional duties as assigned

Qualifications

• Excellent customer service and communication skills
• Ability to work outdoors in various weather conditions
• Strong attention to detail and problem-solving abilities
• Ability to stand, walk, and direct traffic for extended periods
• Team-oriented mindset with a positive, guest-focused approach
• Previous experience in parking, hospitality, or customer service is preferred

Required Education

High School Diploma or GED equivalent or an equivalent combination of education and experience.

Required Experience

• Minimum of one year of experience in dispatching, customer service or a related field.
• Experience handling high-volume phone calls and radio communications.
• Experience working in a fast-paced environment and managing multiple tasks simultaneously.

Required Skills and Abilities

• Excellent communication skills (verbal and written).
• Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
• Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
• Proficient in basic math and computer skills.
• Ability to read and interpret maps and directions.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and meet deadlines.
• Knowledge of parking procedures (preferred).
• Ability to operate two-way radios and other communication equipment.
• Ability to maintain accurate records and documentation.
• Ability to lift and move up to 25 pounds.
• Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
• Ability to understand and follow written and verbal instructions.
• Ability to communicate effectively in English (both written and spoken).
• Ability to pass a background check and drug screening.
• Must be able to work 12am - 8am.

Employee Benefits

• Medical (PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Basic Life / AD&D Insurance
• Supplemental Life / AD&D Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay

Work Environment

This role is primarily outdoors in a fast-paced, customer-focused setting. Flexibility to work varying shifts, including weekends and holidays, is required.