Airport Customer Operations Leader

Hertz-1; Woodson Terrace (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Rental discounts

Health benefits

401(k) match

Paid time off

Parental leave

Tuition assistance

Career growth

Employee perks

Job summary

Hertz is seeking a Customer Operations Manager to lead daily customer and airport-based operations, coaching frontline teams and ensuring exceptional service. You will drive revenue growth, improve efficiency, and foster a culture of accountability and engagement across the operation.

Ideal candidates have 1–3 years in leadership, customer service, or operations, with hospitality/retail/car rental experience preferred, and a High School Diploma required.

Qualifications

• 1–3 years of leadership, customer service, or operations experience.
• Hospitality, travel, retail, or car rental experience preferred.
• Strong communication, problem-solving, and leadership skills.
• Ability to thrive in a fast-paced environment and motivate teams.
• High School Diploma required.

Responsibilities

• Lead daily customer and operational activities.
• Coach, develop, and inspire frontline teams.
• Deliver outstanding customer service and resolve escalated concerns.
• Drive sales of value-added products and services.
• Improve productivity, efficiency, and operational performance.
• Support recruiting, training, and employee development.

Skills

Leadership

Customer service

Operations

Communication

Education

High School Diploma

Job description

Hertz is seeking a Customer Operations Manager to lead daily customer and airport-based operations, coaching frontline teams and ensuring exceptional service. You will drive revenue growth, improve efficiency, and foster a culture of accountability and engagement across the operation.

Ideal candidates have 1–3 years in leadership, customer service, or operations, with hospitality/retail/car rental experience preferred, and a High School Diploma required.