Customer Operations Manager (41594)

Hertz-1; Woodson Terrace (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Rental discounts

Health benefits

401(k) match

Paid time off

Parental leave

Tuition assistance

Career growth

Employee perks

Job summary

Hertz is seeking a Customer Operations Manager to lead daily customer and airport-based operations, coaching frontline teams and ensuring exceptional service. You will drive revenue growth, improve efficiency, and foster a culture of accountability and engagement across the operation.

Ideal candidates have 1–3 years in leadership, customer service, or operations, with hospitality/retail/car rental experience preferred, and a High School Diploma required.

Qualifications

• 1–3 years of leadership, customer service, or operations experience.
• Hospitality, travel, retail, or car rental experience preferred.
• Strong communication, problem-solving, and leadership skills.
• Ability to thrive in a fast-paced environment and motivate teams.
• High School Diploma required.

Responsibilities

• Lead daily customer and operational activities.
• Coach, develop, and inspire frontline teams.
• Deliver outstanding customer service and resolve escalated concerns.
• Drive sales of value-added products and services.
• Improve productivity, efficiency, and operational performance.
• Support recruiting, training, and employee development.

Skills

Leadership

Customer service

Operations

Communication

Education

High School Diploma

Job description

Join Hertz as a Customer Operations Manager and play a key role in delivering exceptional customer experiences while leading a high-performing team. You'll oversee daily airport operations, coach frontline employees, drive revenue growth, and create a culture of accountability and engagement.

Salary: Starting at $50,000 annually and company vehicle.

What You'll Do:

• Lead daily customer and operational activities.
• Coach, develop, and inspire frontline teams.
• Deliver outstanding customer service and resolve escalated concerns.
• Drive sales of value-added products and services.
• Improve productivity, efficiency, and operational performance.
• Support recruiting, training, and employee development.

What We're Looking For:

• 1-3 years of leadership, customer service, or operations experience.
• Hospitality, travel, retail, or car rental experience preferred.
• Strong communication, problem-solving, and leadership skills.
• Ability to thrive in a fast-paced environment and motivate teams.
• High School Diploma required.

Why Hertz?

• Up to 40% off Hertz rentals.
• Medical, Dental & Vision Benefits.
• 401(k) with Company Match.
• Paid Time Off & Parental Leave.
• Tuition Assistance.
• Career Growth Opportunities.
• Employee Discounts and Perks.