Airport Customer Experience Specialist

Papillon Helicopters; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

Papillon Helicopters in Arizona is seeking a Customer Service Representative to greet passengers, answer questions about tours, check bookings and issue boarding passes, and keep travelers informed of flight changes. You will direct passengers to gates, assist with luggage, and resolve issues with a calm, professional approach, including refunds and changes coordinated with accounting.

The role requires a High School Diploma, reliable transportation, ability to lift up to 50 lbs, and open

Qualifications

• High School Diploma or equivalent.
• Fluent English required.
• Experience with customer service resolutions, refunds, or flight changes preferred.
• Must be able to work a 7-day schedule and varied shifts.
• Must pass pre-employment checks.

Responsibilities

• Greet passengers on arrival and assist at the airport.
• Answer questions about tours and flights.
• Check bookings and issue boarding passes.
• Keep passengers updated on flight information.
• Direct passengers to the correct gate.
• Weigh and check in luggage.
• Respond to customer complaints calmly and professionally.
• Audit flight manifests for accuracy.
• Follow security procedures and cooperate with accounting on refunds/changes.

Skills

Fluent English

Customer service

Cash handling

Open availability

Lifting 50 lbs

Education

High School Diploma

Tools

Square POS

Dropbox

Adobe Lightroom

Ventrata

135ACM

3CX

Job description

Papillon Helicopters in Arizona is seeking a Customer Service Representative to greet passengers, answer questions about tours, check bookings and issue boarding passes, and keep travelers informed of flight changes. You will direct passengers to gates, assist with luggage, and resolve issues with a calm, professional approach, including refunds and changes coordinated with accounting.

The role requires a High School Diploma, reliable transportation, ability to lift up to 50 lbs, and open