Airport Passenger Service Specialist — Flexible Schedule

Trego-Dugan Aviation Inc; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Trego-Dugan Aviation Inc in Phoenix, AZ is seeking a Passenger Service Agent to deliver total customer service to travelers, handle tickets, baggage, seating, and boarding procedures while staying attentive to guests' needs.

The role requires excellent communication, ability to work nights, weekends, holidays, and swing/graveyard shifts, plus the ability to pass background checks and a 10-year verification. Starting wage $17.00 per hour.

Qualifications

• Must have open availability.
• Flexible schedule including nights, weekends, and holidays.
• Ability to work varied hours including swing and graveyard shifts.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S.

Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Brings Wheelchair passengers from ticket counter to gates and gates to baggage service.
• Excellent communication skills.
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed and physically fit.
• Completely clean and search an aircraft.
• Other duties as assigned.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Able to attend required training.
• Complete all required training.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately.

Skills

Customer service

Communication skills

Reading/Writing English

Bilingual (a plus)

Time management

Job description

Trego-Dugan Aviation Inc in Phoenix, AZ is seeking a Passenger Service Agent to deliver total customer service to travelers, handle tickets, baggage, seating, and boarding procedures while staying attentive to guests' needs.

The role requires excellent communication, ability to work nights, weekends, holidays, and swing/graveyard shifts, plus the ability to pass background checks and a 10-year verification. Starting wage $17.00 per hour.