Airport Customer Experience & Ramp Specialist

Avelo Airlines, Inc.; Wilmington (DE); On-site; USD 25,000 - 38,000; Full time

Job summary

Avelo Airlines, Inc. is seeking an Airport Crewmember to deliver exceptional Customer Service and support Ramp Operations for on-time departures. Responsibilities span in-lobby check-in, gate boarding, baggage handling, and assisting customers with disabilities as needed.

The role requires lifting up to 70 pounds, working in varied conditions and shifts, and obtaining an airport SIDA badge after employment. A valid US driver’s license and background screening are also required.

Qualifications

• High School Diploma or GED required.
• Valid US state driver's license.
• Must pass FBI background check and drug screening.
• Airport SIDA badge required.
• Ability to lift up to 70 pounds.
• Flexibility to work nights, weekends, holidays, and overtime.

Responsibilities

• Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
• Check-in Customers and baggage in the lobby.
• Assist at the boarding gate, boarding flights and helping Customers with questions.
• Assist Customers with disabilities including pushback wheelchairs and on-board transfers.
• Operate boarding ramps, jetbridges, and air stairs.
• Coordinate safe arrival and departure of aircraft as pushback driver, marshaller, or wing-walker.
• Handle baggage with care including loading/unloading and delivering to baggage claim.
• Other duties as required to provide safe, on-time departures.

Skills

Customer service

Ramp operations

Safety awareness

Education

High School Diploma or GED

Job description

Avelo Airlines, Inc. is seeking an Airport Crewmember to deliver exceptional Customer Service and support Ramp Operations for on-time departures. Responsibilities span in-lobby check-in, gate boarding, baggage handling, and assisting customers with disabilities as needed.

The role requires lifting up to 70 pounds, working in varied conditions and shifts, and obtaining an airport SIDA badge after employment. A valid US driver’s license and background screening are also required.