Airport Crewmember - PT

Avelo Airlines; New Castle (DE); On-site; USD 21,000 - 29,000; Part time

Job summary

Avelo Airlines in New Castle, DE seeks an Airport Crewmember to deliver outstanding customer service and support ramp operations for on-time departures. The role includes assisting passengers at check-in, gate, baggage claim, and wheelchair support, with weather-exposed, outdoor work.

The position is part-time and requires the ability to lift up to 70 pounds, pass background checks, and obtain an SIDA badge. Apply to join a team focused on safe, friendly travel experiences.

Qualifications

• Flexible to work in high-speed, stressful environments
• Ability to lift up to 70 pounds
• Able to push wheelchairs and assist with mobility devices
• Valid US driver’s license required
• Background and drug screening in pre-employment process
• Must obtain an airport SIDA badge

Responsibilities

• Provide exceptional Customer Service to passengers throughout the airport journey
• Assist with check-in and baggage at the lobby
• Support boarding at the gate and answer passenger questions
• Help with baggage claim and handling irregularities
• Assist passengers with disabilities including wheelchair pushback and transfers
• Operate boarding ramps, jetbridges, and air stairs where applicable
• Perform other duties to ensure safe, on-time departures

Skills

Customer service

Flexibility

Communication

Stamina

Education

High School Diploma or GED

Job description

Description

As an Airport Crewmember, you’ll play a crucial role in delivering exceptional Customer Service to Avelo’s Customer’s every day. As an Airport Crewmember, you’ll fulfil key responsibilities in Customer Service and Ramp Operations to ensure the safe and on-time departure of Avelo flights.

Job Type

Part-time

Key Responsibilities

Customer Service

• Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
• Work in the lobby checking-in Customers and baggage.
• Work at the boarding gate, boarding flights and assisting Customers with questions.
• Work at the baggage claim, assisting Customers with baggage irregularities, filing baggage claims, and answering questions.
• Assist Customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
• Operate boarding ramps, jetbridges, and air stairs, where equipped.
• Other duties as required to provide exceptional service for our Customers.

Ramp

• Work outside in various weather conditions.
• Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
• Handle baggage with care including unloading, loading, and delivery to baggage claim.
• Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
• Service aircraft to ensure they’re ready for departure including potable water and lavatory waste.
• Clean and security search aircraft interiors.
• Other duties as required to provide safe, on-time departures.

Requirements

• Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Exposure to different environmental conditions, heights, small spaces, and loud noises such as aircraft, vehicles, and other machinery.
• Regularly lift, push, pule and move up to 70 pounds.
• Ability to push wheelchairs up and down an incline.
• High School Graduate or General Education Degree (GED)
• Possess a valid US state driver's license
• Must pass all pre-employment screening requirements including an FBI background check and drug screening.
• Obtain an airport SIDA badge

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, etc.).

Salary Description

$18