Airport Crewmember - PT

Avelo Airlines, Inc.; Wilmington (DE); On-site; USD 25,000 - 38,000; Full time

Job summary

Avelo Airlines, Inc. is seeking an Airport Crewmember to deliver exceptional Customer Service and support Ramp Operations for on-time departures. Responsibilities span in-lobby check-in, gate boarding, baggage handling, and assisting customers with disabilities as needed.

The role requires lifting up to 70 pounds, working in varied conditions and shifts, and obtaining an airport SIDA badge after employment. A valid US driver’s license and background screening are also required.

Qualifications

• High School Diploma or GED required.
• Valid US state driver's license.
• Must pass FBI background check and drug screening.
• Airport SIDA badge required.
• Ability to lift up to 70 pounds.
• Flexibility to work nights, weekends, holidays, and overtime.

Responsibilities

• Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
• Check-in Customers and baggage in the lobby.
• Assist at the boarding gate, boarding flights and helping Customers with questions.
• Assist Customers with disabilities including pushback wheelchairs and on-board transfers.
• Operate boarding ramps, jetbridges, and air stairs.
• Coordinate safe arrival and departure of aircraft as pushback driver, marshaller, or wing-walker.
• Handle baggage with care including loading/unloading and delivering to baggage claim.
• Other duties as required to provide safe, on-time departures.

Skills

Customer service

Ramp operations

Safety awareness

Education

High School Diploma or GED

Job description

Description

As an Airport Crewmember, you'll play a crucial role in delivering exceptional Customer Service to Avelo's Customer's every day. As an Airport Crewmember, you'll fulfil key responsibilities in Customer Service and Ramp Operations to ensure the safe and on-time departure of Avelo flights.

Key Responsibilities

Customer Service

• Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
• Work in the lobby checking-in Customers and baggage.
• Work at the boarding gate, boarding flights and assisting Customers with questions.
• Work at the baggage claim, assisting Customers with baggage irregularities, filing baggage claims, and answering questions.
• Assist Customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
• Operate boarding ramps, jetbridges, and air stairs, where equipped.
• Other duties as required to provide exceptional service for our Customers.

Ramp

• Work outside in various weather conditions.
• Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
• Handle baggage with care including unloading, loading, and delivery to baggage claim.
• Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
• Service aircraft to ensure they're ready for departure including potable water and lavatory waste.
• Clean and security search aircraft interiors.
• Other duties as required to provide safe, on-time departures.

Requirements

• Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Exposure to different environmental conditions, heights, small spaces, and loud noises such as aircraft, vehicles, and other machinery.
• Regularly lift, push, pule and move up to 70 pounds.
• Ability to push wheelchairs up and down an incline.
• High School Graduate or General Education Degree (GED)
• Possess a valid US state driver's license
• Must pass all pre-employment screening requirements including an FBI background check and drug screening.
• Obtain an airport SIDA badge

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, etc.).