Airline Customer Experience Specialist

Avelo Airlines, Inc.; New Haven (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Avelo Airlines, Inc. is seeking a Customer Service Crewmember to ensure a simple, seamless travel experience for passengers. You will assist with check-in and boarding, validate documentation, and help customers while maintaining safety and on-time performance.

Responsibilities include delivering friendly service, communicating clearly about flight status, and handling baggage and special requests. FBI background check and security badge are required, with shifts including nights and weekends.

Qualifications

• High school diploma or GED required.
• Must be able to obtain FBI background clearance and Airport security badge.
• Must possess a valid US state driver’s license.
• Ability to work varied shifts, including nights, weekends, holidays, and overtime.

Responsibilities

• Provide excellent customer service during check-in, boarding, and baggage handling.
• Communicate flight status updates and assist customers with documentation.
• Handle denied boarding and re‑accommodation scenarios in a professional manner.
• Enter data accurately in the DCS system and maintain on-time performance.
• Display a welcoming, helpful attitude and assist customers and crewmembers.

Skills

Customer service

Communication

Flexibility

Data entry

Education

High School Diploma or GED

Job description

Avelo Airlines, Inc. is seeking a Customer Service Crewmember to ensure a simple, seamless travel experience for passengers. You will assist with check-in and boarding, validate documentation, and help customers while maintaining safety and on-time performance.

Responsibilities include delivering friendly service, communicating clearly about flight status, and handling baggage and special requests. FBI background check and security badge are required, with shifts including nights and weekends.