Airport Customer Experience Leader

American Airlines; Dallas (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Zusammenfassung

American Airlines Inc. is seeking a Customer Service Manager for Airport Customer Care at DFW. This role leads frontline teams, ensuring safe, high-quality operations and exceptional customer experiences across the Airports Team in the Customer Experience Division.

The role emphasizes safety, teamwork, leadership and adherence to JCBA, with opportunities to develop through our leadership program and lead a dynamic, fast-paced environment at DFW.

Qualifikationen

• Minimum High School diploma or GED equivalent.
• 2 years experience leading others (preferred).
• Knowledge of company policies and procedures and functional automation applications.

Aufgaben

• Drives operational excellence in a safety-conscious environment while delivering end-to-end customer service.
• Be a safety advocate and address safety concerns promptly.
• Coach and mentor frontline team members in skill development and customer service.
• Establish and promote relationships with team members built on respect and integrity.
• Allocate resources to enable teams to meet operating goals safely.
• Ensure ongoing safety and reliability through self-audits and investigations.
• Communicate effectively across departments to align goals.
• Understand JCBA and ensure adherence to policies and procedures.
• Deliver corporate and local information to frontline leaders efficiently.
• Learn and apply union contract rules in daily interactions with frontline staff.

Kenntnisse

Leadership

Customer service

Safety awareness

Communication

Ausbildung

High School diploma

Tools

MS Office

Jobbeschreibung

American Airlines Inc. is seeking a Customer Service Manager for Airport Customer Care at DFW. This role leads frontline teams, ensuring safe, high-quality operations and exceptional customer experiences across the Airports Team in the Customer Experience Division.

The role emphasizes safety, teamwork, leadership and adherence to JCBA, with opportunities to develop through our leadership program and lead a dynamic, fast-paced environment at DFW.