Global Customer Service Leader | Safety, Growth & Travel Perks

American Airlines Inc.; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Other benefits

Job summary

American Airlines is seeking a Customer Service Manager to lead front-line teams at the Airports Team within the Customer Experience Division. You will drive exceptional customer service, safety, and operational excellence while coaching staff and managing relationships with internal teams and vendors.

Ideal candidates have airport customer service experience, leadership experience, and a solid understanding of company policies and JCBA.

Qualifications

• Must have high school diploma or GED equivalency.
• Experience leading frontline teams is preferred.
• Knowledge of JCBA or ability to learn union contract rules.

Responsibilities

• Drive operational excellence with safety and customer service focus.
• Lead, coach and develop frontline team members.
• Set team goals aligned with department objectives.
• Foster strong relationships and communication across teams.
• Ensure safe, reliable operation and respond to escalated issues.

Skills

Customer service

Leadership

Coaching

Safety awareness

Union contract rules

MS Office

Communication

Decision making

Education

High School diploma or GED

Tools

Microsoft Office

Job description

American Airlines is seeking a Customer Service Manager to lead front-line teams at the Airports Team within the Customer Experience Division. You will drive exceptional customer service, safety, and operational excellence while coaching staff and managing relationships with internal teams and vendors.

Ideal candidates have airport customer service experience, leadership experience, and a solid understanding of company policies and JCBA.