Airport Operations Duty Manager — Lead Hub & Team

American Airlines Inc.; Texas; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Discounts on travel

Job summary

American Airlines, Inc. is seeking a Duty Manager for Airport Customer Operations at DFW. You will lead a team of leaders, oversee scheduling and resource allocation, and ensure safety and security procedures are followed in a fast-paced hub environment.

You will collaborate with Admin and Operations leaders, drive process improvements, develop reports, and mentor Customer Service Managers. This role requires strong leadership and decision-making skills in a large operations network.

Qualifications

• High school diploma or GED equivalency.
• 3 years airline supervisory experience.
• 3 years airline operations experience.

Responsibilities

• Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime
• Manage multiple software programs simultaneously to quickly analyze the operation and determine best course of action throughout the day
• Solve complex staffing situations to mitigate risks and drive results
• Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed
• Think strategically, develop reports and identify opportunities to improve processes to drive performance
• Communicate procedural changes to Customer Service Managers and other team members
• Ensures compliance and accountability follow through, and support as an escalation point
• Guide the development of Customer Service Managers
• Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance
• Assist with Customer Service Manager interviews and selections
• Solicit ideas and/or feedback from team members and accept accountability for follow-through
• Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments
• Conduct grievance hearings and serve as a grievance hearing officer as necessary

Skills

Self motivated and detail oriented

Excellent interpersonal skills

Ability to perform in a fast paced env

Education

High school diploma or GED equivalency

Job description

American Airlines, Inc. is seeking a Duty Manager for Airport Customer Operations at DFW. You will lead a team of leaders, oversee scheduling and resource allocation, and ensure safety and security procedures are followed in a fast-paced hub environment.

You will collaborate with Admin and Operations leaders, drive process improvements, develop reports, and mentor Customer Service Managers. This role requires strong leadership and decision-making skills in a large operations network.