Airport Customer Service Leader

American Airlines; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking a Customer Service Manager (CSM) to lead frontline teams within the Domestic Airports Team. You will drive safe, high-performing operations, coach staff, and ensure an exceptional customer experience across gates and counters.

The role emphasizes safety, teamwork, and adherence to JCBA while promoting company values. Ideal candidates have strong leadership, 2 years of team supervision, and knowledge of company policies.

Qualifications

• Minimum High School diploma or GED.

Responsibilities

• Drive operational excellence with safety-conscious leadership across front-line teams.
• Coach and mentor frontline team members to elevate customer service and safety.
• Set and monitor team and individual goals aligned with department objectives.
• Foster positive relationships and a culture of respect, reliability, and core values.

Skills

Leadership

Customer service

Safety awareness

Coaching

Communication

Education

High School diploma or GED

Job description

American Airlines is seeking a Customer Service Manager (CSM) to lead frontline teams within the Domestic Airports Team. You will drive safe, high-performing operations, coach staff, and ensure an exceptional customer experience across gates and counters.

The role emphasizes safety, teamwork, and adherence to JCBA while promoting company values. Ideal candidates have strong leadership, 2 years of team supervision, and knowledge of company policies.