Airport Customer Experience & Baggage Support Specialist

Unifi Aviation, LLC; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Unifi Aviation, LLC in Reno, NV is seeking Customer Service Agents to be the first point of contact for travelers. This customer-facing role requires friendliness, a can-do attitude, and the ability to handle baggage pickup and issue resolution with professionalism.

You will use airport software to track luggage, coordinate with teams, and maintain safety by following security procedures. Shifts include mornings and afternoons, with weekend coverage as needed.

Qualifications

• High School diploma or GED required.
• Local in-state resident for Reno, NV area.
• Ability to pass pre-employment drug screen and background check.
• Must be at least 18 years old and eligible to work in the United States.
• Must complete ramp and SIDA training for airport access.
• Able to lift/move items up to 70 pounds regularly.

Responsibilities

• Assist passengers with baggage pickup and resolving issues with delayed, lost, or damaged items.
• Track and catalog luggage using airport software.
• Maintain professional, efficient customer interactions.
• Perform other related duties as assigned within skill and experience level.
• Lift and move heavy items safely and follow safety procedures.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Multitasking

Education

High School diploma or GED

Tools

Luggage tracking software

Radio equipment

Job description

Unifi Aviation, LLC in Reno, NV is seeking Customer Service Agents to be the first point of contact for travelers. This customer-facing role requires friendliness, a can-do attitude, and the ability to handle baggage pickup and issue resolution with professionalism.

You will use airport software to track luggage, coordinate with teams, and maintain safety by following security procedures. Shifts include mornings and afternoons, with weekend coverage as needed.