Airport Customer Service Agent - RNO

Delta Global Services, LLC; Reno (NV); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Full benefits package

Zusammenfassung

Unifi Aviation, LLC in Reno, NV is seeking Customer Service Agents to be the first point of contact for travelers. This customer-facing role requires friendliness, a can-do attitude, and the ability to handle baggage pickup and issue resolution with professionalism.

You will use airport software to track luggage, coordinate with teams, and maintain safety by following security procedures. Shifts include mornings and afternoons, with weekend coverage as needed.

Qualifikationen

• High School diploma or GED required.
• Local in-state resident for Reno, NV area.
• Ability to pass pre-employment drug screen and background check.
• Must be at least 18 years old and eligible to work in the United States.
• Must complete ramp and SIDA training for airport access.
• Able to lift/move items up to 70 pounds regularly.

Aufgaben

• Assist passengers with baggage pickup and resolving issues with delayed, lost, or damaged items.
• Track and catalog luggage using airport software.
• Maintain professional, efficient customer interactions.
• Perform other related duties as assigned within skill and experience level.
• Lift and move heavy items safely and follow safety procedures.

Kenntnisse

Customer service

Communication skills

Problem solving

Teamwork

Multitasking

Ausbildung

High School diploma or GED

Tools

Luggage tracking software

Radio equipment

Jobbeschreibung

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift

Requirements and Description

Playing in picture-in-picture

Playing in picture-in-picture (opens a new window)

More options

Like

Share

Embed

0:00

0:56

Quality Auto

CC/subtitles Off

2x

1.5x

1.25x

1x

0.75x

0.5x

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."