Airport Customer Concierge

American Airlines; Cleveland (OH); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Customer Assistance Representative to greet travelers, assist with kiosk check-in, and verify travel documents at the airport. You will help customers with bag processing and boarding, while upholding safety standards and company policies.

The role requires strong English communication, a high school diploma or GED, and the ability to work a schedule including weekends and holidays. On-site employment with comprehensive benefits is offered.

Qualifications

• High school diploma or GED (or international equivalent).
• Must be 18+ years old and eligible to work in the U.S.
• Fluent in reading, writing, speaking and understanding English.

Responsibilities

• Greet customers entering the airport or ticket area.
• Assist customers with self-service kiosk check-in and baggage processing.
• Verify carry-on baggage compliance with FAA/American policies.
• Assist with baggage handling and special assistance as needed.
• Refer customers to service agents when appropriate.
• Perform safety and security procedures as required.

Skills

Customer service

Communication

Bilingual

Education

High School diploma or GED

Tools

Sabre

Job description

American Airlines is seeking a Customer Assistance Representative to greet travelers, assist with kiosk check-in, and verify travel documents at the airport. You will help customers with bag processing and boarding, while upholding safety standards and company policies.

The role requires strong English communication, a high school diploma or GED, and the ability to work a schedule including weekends and holidays. On-site employment with comprehensive benefits is offered.