Airport Customer Concierge – $25/Hour, Miami

American Airlines; Miami (FL); On-site; USD 66,125,000 - 77,146,000; Full time

Job summary

American Airlines is hiring a Customer Assistance Representative in Miami. The role involves greeting clients, assisting with self-service registration, printing tickets, and handling checked baggage at the ticket counters.

You will work to ensure smooth operations and compliance with security policies while delivering quality customer care. Candidates should have a bachelor degree and be able to communicate effectively in English; some areas may require bilingual abilities.

Qualifications

• Bachelor degree required.
• Must be 18 years or older.
• Read, write, speak and understand English.
• Bilingual abilities may be required in some areas.
• Must pass pre-employment drug screen and extensive background check.

Responsibilities

• Welcoming clients at the terminal or ticket area.
• Assist with self-service booth registration and printing tickets/receipts.
• Maintain and service booth machines and update IT issues with stand techs.
• Check travel documents and ensure compliance with FAA/American Airlines policies.
• Assist with checked baggage handling and customer support at the counter.

Skills

Customer service

Communication skills

Bilingual (English)

Education

Bachelor Degree

Job description

American Airlines is hiring a Customer Assistance Representative in Miami. The role involves greeting clients, assisting with self-service registration, printing tickets, and handling checked baggage at the ticket counters.

You will work to ensure smooth operations and compliance with security policies while delivering quality customer care. Candidates should have a bachelor degree and be able to communicate effectively in English; some areas may require bilingual abilities.