Airport Customer Service Specialist

American Airlines; Cleveland (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Job summary

American Airlines seeks a Full Time Customer Assistance Representative at Cleveland Hopkins International Airport. You will greet customers, assist with self-service kiosks, verify documents and baggage, and help with loading/unloading baggage while adhering to FAA and company policies.

Starting pay is $16.58 per hour. The role requires strong English skills and may require bilingual abilities, a high school diploma, and the ability to work flexible hours including overtime, weekends, and

Qualifications

• High School diploma or GED or international equivalent.
• Must be 18 years of age or older.
• Read, write, fluently speak and understand the English language.
• Bilingual language skills may be required in some locations.
• Applicable valid driver’s license as required by local authorities.
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Must be authorized to work in the U.S.

Responsibilities

• Greeting customers when they enter the airport or arrive in the ticket area.
• Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures.
• Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts).
• Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces).
• Troubleshooting kiosk technology issues to identify the source of issues or errors.
• Verifying that customers’ carry-on baggage complies with FAA/American Airlines policies (e.g., size, quantity).
• Verifying and clearing travel documents for customers traveling internationally (e.g., Timatic).
• Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight).
• Queuing lines in ticket counter areas based on departure times or type of assistance needed.

Skills

Customer service experience

Bilingual abilities

Fluent English

Education

High School diploma

Tools

Sabre or Passenger Service System

Job description

American Airlines seeks a Full Time Customer Assistance Representative at Cleveland Hopkins International Airport. You will greet customers, assist with self-service kiosks, verify documents and baggage, and help with loading/unloading baggage while adhering to FAA and company policies.

Starting pay is $16.58 per hour. The role requires strong English skills and may require bilingual abilities, a high school diploma, and the ability to work flexible hours including overtime, weekends, and