Airport CS Supervisor — Lead Ops, Passenger Experience

Union Depot; College Park (GA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Job summary

ABM is seeking a Customer Service Supervisor to oversee the daily operations of the customer services team at the airport. You will drive productivity, maintain high service standards for passengers, and ensure safety and efficiency in operations.

The role emphasizes leadership, problem-solving, and accountability for meeting service requirements, with eligibility for a company bonus program. ABM offers a comprehensive benefits package.

Qualifications

• Oversee daily operations of a customer services team.
• Strong leadership and people-management skills.
• Commitment to safety and operational excellence.

Responsibilities

• Oversee daily operations of the customer services team.
• Ensure airport operations run smoothly and safely.
• Deliver exceptional customer service to passengers.
• Lead problem-solving and continuous improvement in service delivery.

Skills

Leadership

Customer service

Problem solving

Safety awareness

Job description

ABM is seeking a Customer Service Supervisor to oversee the daily operations of the customer services team at the airport. You will drive productivity, maintain high service standards for passengers, and ensure safety and efficiency in operations.

The role emphasizes leadership, problem-solving, and accountability for meeting service requirements, with eligibility for a company bonus program. ABM offers a comprehensive benefits package.