Airport Customer Service Supervisor & Operations Lead

ABM Industries; Atlanta (GA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Bonus program

Job summary

ABM Industries seeks a dedicated Customer Service Supervisor to oversee the daily operations of our airport customer services team. You will lead a shift, ensure safety and service quality, and coach staff to meet productivity targets.

The role requires 2+ years of supervisory experience and strong knowledge of Microsoft Office. The position offers a 51,000 USD annual salary and eligibility for a company bonus program, with comprehensive benefits.

Qualifications

• 2+ years of supervisory experience.
• Proficiency in Microsoft Office.”

Responsibilities

• Oversee daily operations of the customer services team.
• Ensure airport operations run smoothly and safely.
• Drive productivity and customer service targets.
• Coach, counsel and discipline staff as needed.
• Maintain staffing schedules and coverage across shifts.
• Conduct safety and quality audits.
• Communicate effectively with passengers, colleagues, and clients.

Skills

Supervisory experience

Microsoft Office

Tools

Microsoft Office

Job description

ABM Industries seeks a dedicated Customer Service Supervisor to oversee the daily operations of our airport customer services team. You will lead a shift, ensure safety and service quality, and coach staff to meet productivity targets.

The role requires 2+ years of supervisory experience and strong knowledge of Microsoft Office. The position offers a 51,000 USD annual salary and eligibility for a company bonus program, with comprehensive benefits.