Customer Service Supervisor

Union Depot; College Park (GA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Job summary

ABM is seeking a Customer Service Supervisor to oversee the daily operations of the customer services team at the airport. You will drive productivity, maintain high service standards for passengers, and ensure safety and efficiency in operations.

The role emphasizes leadership, problem-solving, and accountability for meeting service requirements, with eligibility for a company bonus program. ABM offers a comprehensive benefits package.

Qualifications

• Oversee daily operations of a customer services team.
• Strong leadership and people-management skills.
• Commitment to safety and operational excellence.

Responsibilities

• Oversee daily operations of the customer services team.
• Ensure airport operations run smoothly and safely.
• Deliver exceptional customer service to passengers.
• Lead problem-solving and continuous improvement in service delivery.

Skills

Leadership

Customer service

Problem solving

Safety awareness

Job description

We are seeking a dedicated and detail-oriented Customer Service Supervisor to oversee the daily operations of our customer services team. This role ensures smooth and efficient airport operations while delivering exceptional customer service to passengers. The ideal candidate will demonstrate leadership, problem-solving skills, and a commitment to safety and operational excellence. Employee is responsible for the direct oversight of an assigned work team/area on a designated account and/or on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met.

Compensation:

$51,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management