Customer Service Crewmember - PT

Avelo Airlines; New Haven (CT); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Avelo Airlines in New Haven, CT, seeks a part-time Customer Service Associate to warmly assist customers with check-in, boarding and baggage processing at the airport. You will communicate clearly, uphold company standards, and use the DCS system to keep records accurate.

The ideal candidate holds a High School Diploma or GED, a valid U.S. driver’s license, and can work varied shifts, including nights and weekends. FBI background check and airport badge are required.

Qualifications

• High School Diploma or GED required.
• Valid US state driver’s license required.
• Flexibility to work in varied shifts including nights, weekends, holidays and overtime.
• Stand and work in one location for up to four hours.
• Maintain professional appearance and represent the company well.
• Ability to work in extreme weather conditions.
• Lift/push/pull up to 70 pounds.
• Must pass FBI background check and obtain Airport security badge.

Responsibilities

• Deliver remarkable customer service by listening and communicating while following company standards and using computer systems.
• Facilitate check-in, boarding, and baggage management with on-time performance in mind.
• Handle denied boarding and re-accommodation of customers.
• Communicate flight status and updates to customers.
• Maintain accurate data entry in the DCS system and ensure zero customer satisfaction complaints.
• Contribute to station on-time performance and safety briefings.

Skills

Customer service

Communication

Data entry

Education

High School Diploma

GED

Job description

Description

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

Job Type

Part-time

Responsibilities

• Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
• Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
• Handles denied boarding and re-accommodation of customers.
• Communicates to customers regarding flight status and updates.
• Maintains error-free accuracy of data entry in company DCS system
• Achieves zero customer satisfaction complaints
• Contributes to station on-time performance.
• Attends and participates in safety briefings and meetings.
• Maintains knowledge of federal and company requirements and provide customer education to ensure compliance.
• Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
• Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
• Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
• Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers.

Requirements

• High School Graduate or General Education Degree (GED).
• Must possess a valid US state driver's license.
• Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Become qualified and remain current in required disciplines.
• Ability to stand and work in one location for up to four hours at a time.
• Maintain personal appearance that display a positive representation of the company.
• Ability to work in extreme weather conditions.
• Ability to lift/push/pull up to 70 pounds.
• Must be willing and able to pass FBI background check and obtain Airport security badge.

X-Factors

• Previous employment as a front-line customer service provider, airline experience is a plus.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)

Avelo is an Equal Opportunity Employer.

Salary Description

$19