Customer Service Crewmember - PT

Avelo Airlines, Inc.; New Haven (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Avelo Airlines, Inc. is seeking a Customer Service Crewmember to ensure a simple, seamless travel experience for passengers. You will assist with check-in and boarding, validate documentation, and help customers while maintaining safety and on-time performance.

Responsibilities include delivering friendly service, communicating clearly about flight status, and handling baggage and special requests. FBI background check and security badge are required, with shifts including nights and weekends.

Qualifications

• High school diploma or GED required.
• Must be able to obtain FBI background clearance and Airport security badge.
• Must possess a valid US state driver’s license.
• Ability to work varied shifts, including nights, weekends, holidays, and overtime.

Responsibilities

• Provide excellent customer service during check-in, boarding, and baggage handling.
• Communicate flight status updates and assist customers with documentation.
• Handle denied boarding and re‑accommodation scenarios in a professional manner.
• Enter data accurately in the DCS system and maintain on-time performance.
• Display a welcoming, helpful attitude and assist customers and crewmembers.

Skills

Customer service

Communication

Flexibility

Data entry

Education

High School Diploma or GED

Job description

Description

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The Customer Service Crewmember will provide excellent customer service and a simple, seamless experience that our customers appreciate. Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment.

Responsibilities:

• Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
• Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
• Handles denied boarding and re-accommodation of customers.
• Communicates to customers regarding flight status and updates.
• Maintains error-free accuracy of data entry in company DCS system
• Achieves zero customer satisfaction complaints
• Contributes to station on-time performance.
• Attends and participates in safety briefings and meetings.
• Maintains knowledge of federal and company requirements and provide customer education to ensure compliance.
• Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
• Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
• Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
• Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers.

Requirements

• High School Graduate or General Education Degree (GED).
• Must possess a valid US state driver's license.
• Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Become qualified and remain current in required disciplines.
• Ability to stand and work in one location for up to four hours at a time.
• Maintain personal appearance that display a positive representation of the company.
• Ability to work in extreme weather conditions.
• Ability to lift/push/pull up to 70 pounds.
• Must be willing and able to pass FBI background check and obtain Airport security badge.

X‑Factors:

• Previous employment as a front‑line customer service provider, airline experience is a plus.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)

Avelo is an Equal Opportunity Employer.