Airport Concierge – Elite Traveler Services

Air Canada; Miami (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Pension program

Employee Share Ownership Program

Profit Sharing

Health, dental & life insurance forYou

Travel privileges

Job summary

Air Canada Fort Lauderdale is seeking an On-Site Concierge Reservations Agent to serve top tier travelers. You will identify Top Tier/International Business Class reservations, fulfill special service requests, communicate with the global Air Canada Concierge network, greet and assist high value customers, and proactively manage connections.

The role requires strong knowledge of local attractions, excellent customer service, teamwork, flexibility for 24/7 shifts, and the ability to balance

Qualifications

• Experience in airport concierge or airline customer service.
• Strong communication and problem-solving abilities.
• Willingness to work mornings, evenings, weekends, and holidays.
• Bilingual English/French preferred.

Responsibilities

• Identify and review Top Tier/International Business Class reservations.
• Fulfill special service requests for high value travelers.
• Communicate with the Air Canada Concierge network for follow-up.
• Greet and assist high value customers; provide personalized service.
• Proactively monitor connections and re-book when needed.
• Maintain concierge library and daily log.

Skills

Customer service

Teamwork

Problem solving

Shift work

Bilingual English/French

Attention to detail

Airline/service knowledge

Tools

Ticketing experience

Job description

Air Canada Fort Lauderdale is seeking an On-Site Concierge Reservations Agent to serve top tier travelers. You will identify Top Tier/International Business Class reservations, fulfill special service requests, communicate with the global Air Canada Concierge network, greet and assist high value customers, and proactively manage connections.

The role requires strong knowledge of local attractions, excellent customer service, teamwork, flexibility for 24/7 shifts, and the ability to balance