Concierge - In anticipation of

Air Canada; Miami (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Pension program

Employee Share Ownership Program

Profit Sharing

Health, dental & life insurance forYou

Travel privileges

Job summary

Air Canada Fort Lauderdale is seeking an On-Site Concierge Reservations Agent to serve top tier travelers. You will identify Top Tier/International Business Class reservations, fulfill special service requests, communicate with the global Air Canada Concierge network, greet and assist high value customers, and proactively manage connections.

The role requires strong knowledge of local attractions, excellent customer service, teamwork, flexibility for 24/7 shifts, and the ability to balance

Qualifications

• Experience in airport concierge or airline customer service.
• Strong communication and problem-solving abilities.
• Willingness to work mornings, evenings, weekends, and holidays.
• Bilingual English/French preferred.

Responsibilities

• Identify and review Top Tier/International Business Class reservations.
• Fulfill special service requests for high value travelers.
• Communicate with the Air Canada Concierge network for follow-up.
• Greet and assist high value customers; provide personalized service.
• Proactively monitor connections and re-book when needed.
• Maintain concierge library and daily log.

Skills

Customer service

Teamwork

Problem solving

Shift work

Bilingual English/French

Attention to detail

Airline/service knowledge

Tools

Ticketing experience

Job description

Location: Fort Lauderdale, FL, United States (On Site)

Starting Salary: $22.51/hour

Branch: Airports North America

Category: Unionized (IBT)

Job-type: Permanent

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s important to know that

• Success is built on connection: Cultivating meaningful relationships is key to thriving and achieving success in your day-to-day work.
• Independence drives impact: Autonomy is highly valued and essential to your work, giving you ownership to shape each day uniquely.
• Small teams thrive on clear structure: In a small team, flexibility can be limited, but that structure helps create clarity and consistency in how we get things done.

Key duties

• Identify and review Top Tier/International Business Class reservations.
• Ensure special service requests are fulfilled.
• Communicate with the worldwide network of Air Canada Concierges for follow-up.
• Greet and assist high value/high profile customers.
• Offer assistance for special needs.
• Monitor connections and proactively re-book as required.
• Work with Super Elite reservations desk and Customer Relations to resolve service failures.
• Maintain and update Concierge library and daily log.
• Develop a network of contacts and resources for diverse customer requests.

Qualifications

• Strong knowledge of local city attractions, events, hotels, restaurants and services;
• Excellent customer service skills;
• Strong desire to consistently exceed customer expectations while providing personalized service;
• Ability to work in a team environment;
• Proactive, take-charge attitude in resolving problems with creative solutions;
• Good sense of judgment in balancing customer interests with company policy;
• Superior leadership and people skills with demonstrated ability to work as a team player;
• Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time;
• Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset;
• Superior knowledge of airline service information and airport procedures would be considered an asset;
• Ticketing experience would be considered an asset;
• Adhere to Air Canada's uniform guide and grooming standards;
• Ability to meet Air Canada medical standards through a medical examination;
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
• Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;
• Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;

Benefits

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Conditions of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.