Aviation Customer Service Specialist: Concierge & Logistics

Skyservice Business Aviation Inc.; Fort Lauderdale (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Fontainebleau, a Skyservice Company, Fort Lauderdale, FL is seeking Customer Service Representatives to interact with customers and coordinate service needs in a fast-paced aviation setting.

The role requires excellent communication and customer service skills, with weekend shifts and overtime during peak seasons. Aviation experience is preferred but not required, and basic computer skills are needed to manage logs, invoicing and bookings.

Qualifications

• High school diploma or GED required.
• Aviation experience preferred but not required.
• Intermediate computer skills required.
• Excellent communication skills required.
• Excellent customer service skills required.
• Ability to multitask effectively.
• Strong conflict resolution skills.
• Maintain a professional demeanor and appearance; weekend availability and overtime during peak seasons.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation’s philosophy; ensure efficient and courteous arrivals and departures of customers.
• Ensure communication and coordination between customers, line-service crew and staff.
• Coordinate fueling, catering, car rental, hotel booking and reservations.
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly.
• Answer the general number phone lines and forward calls to the appropriate person.
• Fill out digital forms for new clients and actively promote additional aircraft services and products.
• Respond to customer email inquiries in a timely and courteous manner.
• Complete daily invoicing and data entry for various vendors and customers.
• Contact clients about unpaid or overdue accounts and arrange payment plans; update account info after payments.
• Other duties as assigned.

Skills

Aviation experience

Excellent communication skills

Excellent customer service skills

Intermediate computer skills

Ability to multitask

Strong conflict resolution skills

Weekend availability

Professional demeanor and appearance

Education

High school diploma/GED

Job description

Fontainebleau, a Skyservice Company, Fort Lauderdale, FL is seeking Customer Service Representatives to interact with customers and coordinate service needs in a fast-paced aviation setting.

The role requires excellent communication and customer service skills, with weekend shifts and overtime during peak seasons. Aviation experience is preferred but not required, and basic computer skills are needed to manage logs, invoicing and bookings.