Aviation Concierge: Elite Customer Relations Specialist

Banyan Air Service; Fort Lauderdale (FL); On-site; USD 26,000 - 37,000; Full time

Job summary

Banyan Air Service, Fort Lauderdale, seeks a Customer Relations Specialist to deliver world-class, personalized service for private aviation clients. This high-touch role thrives in a team-oriented, high-performance environment and emphasizes memorable, seamless experiences.

Responsibilities include building relationships, providing concierge-level service, and coordinating with the line service team. The position requires weekend and holiday work, with shifts including 2nd shift.

Qualifications

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• Personable, service-oriented attitude.
• Valid driver's license required.
• Ability to multitask and work in a fast-paced environment.
• Pre-employment drug test required.

Responsibilities

• Build lasting relationships with aircraft owners, flight crews, and key contacts.
• Provide concierge-level service and anticipate client needs.
• Coordinate support with line service for fuel and catering.
• Engage with customers in person, by phone, and by email to ensure exceptional service.
• Represent Banyan at industry events as needed.
• Mentor teammates to maintain consistent service quality.

Skills

Customer service

Communication

Multitasking

Driving license

Professional appearance

Drug test

Education

High school diploma

Job description

Banyan Air Service, Fort Lauderdale, seeks a Customer Relations Specialist to deliver world-class, personalized service for private aviation clients. This high-touch role thrives in a team-oriented, high-performance environment and emphasizes memorable, seamless experiences.

Responsibilities include building relationships, providing concierge-level service, and coordinating with the line service team. The position requires weekend and holiday work, with shifts including 2nd shift.